So they have a problem then with13k of money that was specifically ringfenced. Ask those that donated what they want or hand it back are the options or they are on a sticky wicket especially if they ever plan on doing something again.
What I meant Mullen , was while I agree with your point about their reply it was highly unlikely they would reply to it and dig a bigger hole
Ditto. No direct answer myself, although the subject was covered in NC’s updates…
I refer to your questions for the club sent to email@example.com on 5 September.
They have been passed to me.
See below (in yellow) for the full detailed explanation.
I apologise to you and any other fans who are upset or have been inconvenienced due to ticketing issues we have experiencing in recent games.
Up until these events we have had no issues with the system over many years.
When it became clear at Orient and Salford (Colchester suffered only intermittent issues) we could not expect it to work we immediately activated our full contingency plan to minimise the impact. Despite the best efforts of all our staff it meant some fans suffered additional queuing time or an inferior match day service.
It is not a case of the club or staff failing to deal with issues or having no contingency in place.
Before each game our IT specialist and the club has conversations about the ticket system reliability and received assurances from the supplier.
We have had further assurances, later this week and again we are assured more changes have been made. We will be monitoring other users this weekend very closely to see how they get on.
I hope all the information clarifies the issue and what the club has and continue to do about it
If you have any more questions on the ticket issue for the club, please send them direct to me and I will answer them.
The detail of the issue is covered in my briefing note to the fan groups CUSG meeting which was published for all the fans here
and in the minutes published for all the fans here
and in my update over the last couple of days – part 2
You didn't actually expect anyone to answer that did you
No mention of the messageboard mods leaving.
Or even an acknowledgment of our contribution in the last 3yrs!
Proves our decision to step back was correct IMO…