Train Tickets

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14 Oct 2019 13:05 - 31 Dec 2019 14:37 #1 by Bumble
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I am going down to Oxford in january and booked my tickets last week. Penrith to Birmingham ,change, Birmingham to Oxford.

I also booked the actual seat for each leg of the journey.

Asked for the tickets to be sent to me.

They were, but I have only got a reserved seat for the Birmingham to Penrith home journey, no explanation in the envelope.

I happened to be in Penrith so went to the station and asked what had gone on.

They said that because those train were busy I wouldn't be able to reserve my seat til nearer the time!!!!!

This has really annoyed me. They were happy to take my money, but can't guarantee me a seat. I've got to keep trying to make a reservation and might be lucky or might not.

If I had known this at the point of booking I would have chosen to drive down instead, rather than find I have to stand on the day.

Who do I complain to and what's the best way to get a seeat booked? The bloke at Penrith station told me to come back on the 21st an he might be able to get them sorted then, but I'm working miles away from Penrith that day and don't really fancy losing and affternoons work to go to Penrith on the offchance.
Last edit: 31 Dec 2019 14:37 by CCU.

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14 Oct 2019 13:35 #2 by Mullen103
Replied by Mullen103 on topic Train Tickets
We had the same issue when we went to Banbury. Carlisle to Birmingham fine but we couldn't reserve one from Birmingham to Banbury. Carlisle station couldn't do anything either.

It was Arriva Crosscountry, called them and they reserved our seats no problem - 0371 244 2389 and posted them out for us.

At least we’re not Stockport

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14 Oct 2019 13:39 #3 by triskelionblue
Replied by triskelionblue on topic Train Tickets
As I said the whole rail network is a shambles it needs to be renationalised.

I have had the same problem had to stand for 2 hours from Lancaster to Edinburgh and I'm 62 because there were no seats. When I have tried to reserve seats when you actually know what train you can catch get the same bs as you. And this happens a lot...
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14 Oct 2019 13:55 - 14 Oct 2019 13:56 #4 by feckwittery
Replied by feckwittery on topic Train Tickets

triskelionblue wrote: As I said the whole rail network is a shambles it needs to be renationalised.

Does it bollocks, the bit causing the problems IS nationalised, ie the infrastructure. Too many people trying to use a creaking infrastructure.
Those longing for the days of BR again are wearing some very heavily tinted spectacles, it was shambolic. The government can't even govern it's own parliament, what makes you think they could run a railway properly? Successive governments have failed miserably at investing in rail infrastructure. That won't change by giving them operational control of the trains too.

Gimmie a Virgin Pendolino service over anything BR ever offered any day of the week.
Last edit: 14 Oct 2019 13:56 by feckwittery.
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14 Oct 2019 14:00 #5 by CCU
Replied by CCU on topic Train Tickets
What date Bumble?

It it’s more than 12 weeks ahead, which as of today would be Mon 6th Jan, the seats aren’t physically available to book yet (They will be on the Penrith to Birmingham section as ‘InterCity’ services can be bought up to 24 weeks ahead).

I’ll make a guess you’ve used Trainline for the booking? Notorious for selling tickets before seats are physically available!

Basically, you’ve booked too early, as any cheap tickets on the second leg from Birmingham won’t have been released yet...

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14 Oct 2019 14:16 #6 by Mullen103
Replied by Mullen103 on topic Train Tickets

CCU wrote: What date Bumble?

It it’s more than 12 weeks ahead, which as of today would be Mon 6th Jan, the seats aren’t physically available to book yet (They will be on the Penrith to Birmingham section as ‘InterCity’ services can be bought up to 24 weeks ahead).

I’ll make a guess you’ve used Trainline for the booking? Notorious for selling tickets before seats are physically available!

Basically, you’ve booked too early, as any cheap tickets on the second leg from Birmingham won’t have been released yet...


Yes you're right! I read it as travelling October too many OX's in the OP.

Was still a problem for us though 4 weeks before, it should be a lot easier than what it is, but thats the problem with travelling with different TOCs.

At least we’re not Stockport

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14 Oct 2019 15:21 #7 by Markovitch
Replied by Markovitch on topic Train Tickets
If I buy a single from Manchester Airport to Oxenholm then a single from Oxenholm up here it is 40% cheaper than buying a ticket straight through. I don't need to get off, change seats or anything, just use 2 tickets

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14 Oct 2019 15:36 - 14 Oct 2019 16:53 #8 by Bumble
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CCU wrote: What date Bumble?

It it’s more than 12 weeks ahead, which as of today would be Mon 6th Jan, the seats aren’t physically available to book yet (They will be on the Penrith to Birmingham section as ‘InterCity’ services can be bought up to 24 weeks ahead).

I’ll make a guess you’ve used Trainline for the booking? Notorious for selling tickets before seats are physically available!

Basically, you’ve booked too early, as any cheap tickets on the second leg from Birmingham won’t have been released yet...


I'm traveling down on 3rd of Jan, coming back on the 6th (some ones cat sitting so house not empty!) and coming back on the 6th. The only part of my journey that I've got a reservation for is Birmingham NS to penrith on the 6th, nothng for the two traind on the 3rd, or for oxford to birmingham NS on the 3rd.

Yes, I did book with trainline. I thought it could be busy that weekkend hence booking early.
Last edit: 14 Oct 2019 16:53 by CCU.

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14 Oct 2019 17:05 #9 by CCU
Replied by CCU on topic Train Tickets
Whilst you’re right to book early, theres two problems with early Jan at present.

First, yes it’s just within the usual 12 week period, but trains over Xmas/NY are usually only confirmed about 10 weeks prior whilst awaiting the final confirmation of all engineering works over the festive period.

Secondly, one of the bi-annual timetable updates starts on Sun 15th Dec, again trains that should be available to book are likely awaiting final sign offs for the new timetable.

Most ticket sites do this thing where they will sell you a ticket even though the operator hasn’t released any advance tickets. You then end up buying a full price ticket, and as you’ve found out with no reservation. Personally I think it’s wrong, but they can and do do it!

Daft thing is you’d likely be able to book cheaper in a few days time when the next tranch of advances are released (Just over a weeks time when I asked Virgin a few days back for a train I want to book myself in late Dec).

This is all stuff that a casual user such as yourself is likely unaware of, and one of the reasons the entire system needs a complete overhaul!

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14 Oct 2019 17:06 #10 by CCU
Replied by CCU on topic Train Tickets

Markovitch wrote: If I buy a single from Manchester Airport to Oxenholm then a single from Oxenholm up here it is 40% cheaper than buying a ticket straight through. I don't need to get off, change seats or anything, just use 2 tickets


As long as the train stops at Oxenholme ;)

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17 Oct 2019 00:50 #11 by High Street
Replied by High Street on topic Train Tickets
I see the problem- you used Trainline.
A company that is usually asterisked out on railway staff groups.

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17 Oct 2019 10:00 #12 by Dancingbear
Replied by Dancingbear on topic Train Tickets
That’s the thing High Street as Dan pointed out above. People like Bumble and myself who rarely use the train probably think the Trainline is the place to go. I know that’s who I use if I go by train.

There's only one way of life and that's your own!!!
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17 Oct 2019 10:06 #13 by Waltero
Replied by Waltero on topic Train Tickets
I use Trainline to check times then go down the station and sort things out there. I've always found them to be very helpful

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17 Oct 2019 11:32 #14 by High Street
Replied by High Street on topic Train Tickets
Trainline is the filth of the earth. They are nothing but a travel agent, that charges fees. The amount of crap rail staff get through tickets bought from these charlatans is unreal. When your train is cancelled or delayed, people can’t understand that they can’t get a refund at the ticket office, it has to come from the provider you bought it from.
You can book ticket on all train operators websites and National Rail, without any fees.

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17 Oct 2019 12:33 #15 by Markovitch
Replied by Markovitch on topic Train Tickets
Rail staff, I've heard of these mythical beasts. Please collect your ticket from the automatic machine which is never bloody working and the station is unmanned almost every day. Who knows which company services which route? Most times I travel from Manchester Airport to Scotland my ticket never gets checked. Nationalise the damn thing, Worked much better before privatisation. Scary that someone as shit as Virgin are now running hospitals

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17 Oct 2019 12:45 #16 by CCU
Replied by CCU on topic Train Tickets
There’s a gateline at Manchester Airport, is it open every time you travel?

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17 Oct 2019 12:56 #17 by Markovitch
Replied by Markovitch on topic Train Tickets
Whats a Gateline? A ticket desk? Usually the office is open, that's where I get my tickets to Oxenholme

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17 Oct 2019 13:32 #18 by CCU
Replied by CCU on topic Train Tickets
No, the set of barriers you put your ticket in to gain access to the Platforms...

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17 Oct 2019 14:10 #19 by High Street
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Markovitch wrote: Rail staff, I've heard of these mythical beasts. Please collect your ticket from the automatic machine which is never bloody working and the station is unmanned almost every day. Who knows which company services which route? Most times I travel from Manchester Airport to Scotland my ticket never gets checked. Nationalise the damn thing, Worked much better before privatisation. Scary that someone as shit as Virgin are now running hospitals


If your train is running, there must be rail staff.
Which hospitals are Virgin running?

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17 Oct 2019 14:26 #20 by Markovitch
Replied by Markovitch on topic Train Tickets
Hexham ticket office was never open when I went there!

Virgin has been awarded almost £2bn worth of NHS contracts over the past five years as Richard Branson’s company has quietly become one of the UK’s leading healthcare providers, Guardian analysis has found.

In one year alone, the company’s health arm, Virgin Care, won deals potentially worth £1bn to provide services around England, making it the biggest winner among private companies bidding for NHS work over the period.

The company and its subsidiaries now hold at least 400 contracts across the public sector – ranging from healthcare in prisons to school immunisation programmes and dementia care for the elderly.

This aggressive expansion into the public sector means that around a third of the turnover for Virgin’s UK companies now appear to be from government contracts.

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17 Oct 2019 14:37 #21 by CCU
Replied by CCU on topic Train Tickets
Hexham ticket office is manned Mon to Fri from 0700-1730, decent hours for a rural station. It also has the new style ticket machines on the platforms...

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17 Oct 2019 14:41 #22 by High Street
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I’ll ask again, which hospitals are Virgin running?

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17 Oct 2019 14:53 - 17 Oct 2019 14:54 #23 by Markovitch
Replied by Markovitch on topic Train Tickets
Meet me half way and read the stuff eh, not exactly a shortage of this stuff in the internet

According to Virgin Care the company operates over 400 NHS and social care services for the NHS including community-based intermediate NHS services, GP-led walk-in and healthcare centres, urgent care centres, out of hours care, community services and GP practices. According to data collected by the NHS Support Federation, since 2010 Virgin Care has won contracts for NHS work valued at around £2.5 billion. However, this is likely to be an underestimate as several contract awards have not been reported publicly or the monetary value of the contract has not been disclosed.

A longer list o fthe services they provide
www.nhsforsale.info/private-providers/virgin-care-ltd-new/
Last edit: 17 Oct 2019 14:54 by Markovitch.

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17 Oct 2019 15:08 #24 by High Street
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Yep. Read it and can’t see any hospitals that are ran by Virgin. If you would be so kind as to point them out to me.

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17 Oct 2019 15:32 #25 by Bumble
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So.....Appleby has a station, which is manned. Unfortunately the line won't get me through to Oxford, not without changes at Leeds and hanging around for ages. So I go to Penrith, but can I buy my tickets at Aplleby and can I go there to reerve my seats rather than having a 28 mile round trip to Penrith to do this?

Lovely staff at Appleby, I would rather do business with them but as some one who only uses the train once or twice a year, I have no idea on how these things work.

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17 Oct 2019 16:18 #26 by High Street
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Yes. You can buy any ticket at any manned station

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17 Oct 2019 17:01 #27 by Bumble
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Thanks, that makes life eadsier.

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25 Oct 2019 17:26 #28 by Bumble
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Got my seats reserved today, thanks to the nice bloke at Appleby station, who got them reserved for me.

Interesting though, he had a look at all options and found I had got quite considerable savings by getting my tickets as online only advance singles. He couldn't get near the price I got. Still fingers crossed they aren't working on the lines.

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25 Oct 2019 17:33 #29 by CCU
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You should be ok regarding works, as tickets generally only go on sale when schedules are completed...

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25 Oct 2019 17:44 #30 by Bumble
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Goodo, and me being away that weekend gives us a very good chance of a cup run!

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25 Oct 2019 17:52 #31 by Chilledsilly
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Rubbish!!
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30 Dec 2019 19:53 #32 by Mush
Replied by Mush on topic Train Tickets
Had a look at trains to Crewe, What's going on with all these rail replacement bus services at the moment?

bloody expensive too, be a lot cheaper on Jezza's watch.

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30 Dec 2019 19:57 #33 by CCU
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Xmas to New Year is the traditional time to schedule in major works as it’s quieter in general...

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30 Dec 2019 20:02 #34 by Mush
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cheers.

The prices are shocking, £40 odd the cheapest return to Crewe with half of that on a bus.

I past a bus near Aspatria yesterday going to Barrow FFS, that's some journey even on a train!

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30 Dec 2019 21:14 #35 by Chilledsilly
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Labour wanted to return it to public ownership, and run by the people ,for the people ..
Massively outvoted , therefore enjoy Tory Britain ?
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30 Dec 2019 21:22 #36 by Dentonholmersimpson
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Chilledsilly wrote: Labour wanted to return it to public ownership, and run by the people ,for the people ..
Massively outvoted , therefore enjoy Tory Britain ?


Massively outvoted, because I for one don't want to go back to the days of going to football matches in glorified cattle trucks, that's when they were not on strike.
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30 Dec 2019 21:51 #37 by Chilledsilly
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They'll be the days that you could buy a ticket ..on the day ?

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30 Dec 2019 21:54 #38 by Dentonholmersimpson
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Chilledsilly wrote: They'll be the days that you could buy a ticket ..on the day ?


Yes, when the product provided is crap, demand is low.

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30 Dec 2019 22:17 #39 by Taffy-P
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LNER is government owned seams to be doing a decent job on the east Coast main line !!!!
Northern Rail is owned by a Government too The German one

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30 Dec 2019 22:26 #40 by Dentonholmersimpson
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Other countries do fantastic nationalised railways, Japan being a prime example, but they wouldn't put up with the likes of the RMT.

Different and better work ethos.

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30 Dec 2019 22:27 #41 by triskelionblue
Replied by triskelionblue on topic Train Tickets

Markovitch wrote: If I buy a single from Manchester Airport to Oxenholm then a single from Oxenholm up here it is 40% cheaper than buying a ticket straight through. I don't need to get off, change seats or anything, just use 2 tickets


That in itself is a joke but in fact I would say total feckwittery... who clearly revels in incompetence and mismanagement and clearly hasnt had to stand for 2 hours plus from Lancaster to Edinburgh despite paying a full price ticket...

He should try travelling on a decent rail system in Germany Holland France Luxembourg Spain or even the USA must be brain dead to think travelling on UK trains is value for money
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30 Dec 2019 23:10 #42 by carwash
Replied by carwash on topic Train Tickets
There was an interesting piece in the Times today on the Flying Scotsman which said that the West Coast Mainline through Oxenholme had seen an increase in journeys by nearly 10 million to nearly 40 million over the last six years. Any more trains and the Flying Scotsman could be forced off the mainline as it is too slow with a maximum speed of 75mph.

Elsewhere there's an interesting political move to try and ban season tickets as they penalise part time workers. Apparently Boris wants to introduce Transport for London's Oyster technology across the rail network so that passengers can tap in and buy their ticket with a contactless card and automatically get the cheapest fare - not good news for the Trainline.

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30 Dec 2019 23:27 #43 by Taffy-P
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carwash wrote: There was an interesting piece in the Times today on the Flying Scotsman which said that the West Coast Mainline through Oxenholme had seen an increase in journeys by nearly 10 million to nearly 40 million over the last six years. Any more trains and the Flying Scotsman could be forced off the mainline as it is too slow with a maximum speed of 75mph.

Elsewhere there's an interesting political move to try and ban season tickets as they penalise part time workers. Apparently Boris wants to introduce Transport for London's Oyster technology across the rail network so that passengers can tap in and buy their ticket with a contactless card and automatically get the cheapest fare - not good news for the Trainline.


The Mallard did 126 mph in the 1930’s

Journey times haven’t fallen that much on trains in 130 years

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30 Dec 2019 23:58 #44 by High Street
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triskelionblue wrote:

Markovitch wrote: If I buy a single from Manchester Airport to Oxenholm then a single from Oxenholm up here it is 40% cheaper than buying a ticket straight through. I don't need to get off, change seats or anything, just use 2 tickets


That in itself is a joke but in fact I would say total feckwittery... who clearly revels in incompetence and mismanagement and clearly hasnt had to stand for 2 hours plus from Lancaster to Edinburgh despite paying a full price ticket...

He should try travelling on a decent rail system in Germany Holland France Luxembourg Spain or even the USA must be brain dead to think travelling on UK trains is value for money


France? Really? Off the TGV routes, the regional services are shocking. One line has been a replacement bus for years.

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31 Dec 2019 00:00 #45 by High Street
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Taffy-P wrote: LNER is government owned seams to be doing a decent job on the east Coast main line !!!!
Northern Rail is owned by a Government too The German one


Do you not think the Government isnt less onerous on them?
Oh, its still managed by a private consortium on behalf of the Government.

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31 Dec 2019 00:01 #46 by High Street
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Chilledsilly wrote: Labour wanted to return it to public ownership, and run by the people ,for the people ..
Massively outvoted , therefore enjoy Tory Britain ?


Like they were going to in 1997?

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31 Dec 2019 09:23 #47 by Laffy
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Have you tried Split train tickets?J went to Sheffield on it a few weeks ago and it cut the cost by half

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31 Dec 2019 09:58 #48 by Chilledsilly
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Certain people on here can only see they're own bubble...yes there was poor services in the 70s and 80s but remember ...them decades set the structure for the rail system we have today ( doesn't mean privatisation was a brilliant success ) the rail system needed modernisation not privatisation...
Run not for profit, but for the service !!
The comparisons on here are like saying cars in the early 1900s are crap compared to today !
Have a bit of respect , and realise without the efforts put in many years ago ...
There wouldn't be a today ..

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31 Dec 2019 11:47 #49 by thesilentone
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The problems with Nationalised Railways was poor service, high prices and dirty carriages.

At the same time losing the taxpayer around £1.0m a week.

Strikes were a regular occurrence as the step from steam to diesel and electric saw jobs disappear. BR's pricing policy was simple " we're losing money " put the prices up. "Oh, less people are travelling by rail " oh, put the prices up "

It was awful.

Today's challenge is climate change and getting cars off the road, however the current infrastructure is not good enough to cope, so we still have high prices.

When Beeching closed all the lines, we were building roads and motorways, history needs reversed.

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31 Dec 2019 12:56 #50 by Taffy-P
Replied by Taffy-P on topic Train Tickets

thesilentone wrote: The problems with Nationalised Railways was poor service, high prices and dirty carriages.

At the same time losing the taxpayer around £1.0m a week.

Strikes were a regular occurrence as the step from steam to diesel and electric saw jobs disappear. BR's pricing policy was simple " we're losing money " put the prices up. "Oh, less people are travelling by rail " oh, put the prices up "

It was awful.

Today's challenge is climate change and getting cars off the road, however the current infrastructure is not good enough to cope, so we still have high prices.

When Beeching closed all the lines, we were building roads and motorways, history needs reversed.

£1 Million a week sounds a good deal
The government sub to the private rail industry is now 5 billion per year or £96 million per week

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