TOPIC: Ticket sales for York & Everton

I'll start a separate thread for this. Any updates on from Andy on twitter about how many Everton tickets have been sold yet? (sorry Im not a twitter user)

For the York match at 6pm according to ticket section map:
E block have 272 left.
D block only have 15 singles left,
C block is sold out,
B block have 1 single,
Paddock have sold 1210,
Warwick have sold 506,
East stand section 5 have 451 left
East stand section 6 have 116 left
Est stand Section 7 have 335 left
East stand section 8 have 693 left
East stand section 9 have 136 left

Urban Designer wrote:
If Paddock and Warwick have only sold just over 1700, that's approx 7000 spaces available for a start, East Stand probably half full max given Away Section won't be rammed...

4,500 sold so far for York match

5,500 sold so far for Everton match

I think there will be about 10,000 home tickets sold for the Everton match before they go on general sale. 4500 is 9000 vouchers already with more to pay on the gate tomorrow plus more the rest. That should leave about 4000 for the general sale which will probably be terraced only.

Were the non season ticket holders able to buy the York and Everton tickets in one transaction? Only 1 in 5 taking 2 tickets seems a very low ratio.

Queued for 90 minutes this afternoon.
Got tickets for York and Everton at the same time.
Seemed not ideal queueing that long, when could probably walk up in a few days time, but anyhow, I'm not complaining in the circumstances.

Not every season ticket holder (or York ticket holder) will be taking their two-ticket allocation for the Everton game. Lot of ST holders are probs buying for mates who aren't ST holders but still go most games - that's what I'm doing with my extra.

I'm a ST holder and got two on day one for me and a friend. Can I now get two more as a member and even more for going to York game?

bruntonpete wrote:
You'd think so. If you only present your membership, they don't know your a season ticket holder, and the same with any York tickets.

I'm sure when we played liverpool my dad used his season ticket and QPR stub to get tickets at the same time.

bruntonpete wrote:
2 per card/ticket. If you have a Season Ticket, CUOSC membership card and a separate York ticket, you would be entitled to 6 Everton tickets.

For the York match: 11AM update according to ticket section map:

E block have 163 left.
D block only have 8 singles left,
C block is sold out,
B block is sold out,
A block have 432 left
Paddock have sold 1974,
Warwick have sold 1255,
East stand section 5 have 391 left
East stand section 6 have 94 left
Est stand Section 7 have 254 left
East stand section 8 have 689 left
East stand section 9 have 136 left

We could be looking at a 10k plus crowd!

Estimated home sales at 11AM - 6,462

bruntonpete wrote:
Andy said that members through ST wouldn't be able to get tix as a member and a st holder

Only singles left for Everton in the east stand above rows A and B now (with possible exception of Block 9 near the corner flag)

For the York match: 12PM update according to ticket section map:

E block have 154 left.
D block only have 7 singles left,
C block is sold out,
B block is sold out,
A block have 432 left
Paddock have sold 2,454,
Warwick have sold 1,453
East stand section 5 have 384 left
East stand section 6 have 93 left
Est stand Section 7 have 240 left
East stand section 8 have 689 left
East stand section 9 have 136 left

Estimated home tickets sold: 7,179

chopper wrote:
He maybe did, but nowhere on the Ticket Sales Info has it said this...

What club staff say and what the official site says often differ

Only Warwick & paddock tickets left at 5.30 this evening.

Online general sale was supposed to start at 11am but still not for sale at 11.06!

No online sales...thats a good help then...

Sent from my GT-I8200N using Tapatalk

markredfox73 wrote:
40 minutes after 11, when the general sale started, no other options than online, as the other place they are sold are closed along with phone lines. Still not available online!

They are not selling them online now. It's a disgrace

Elliott wrote:
So how are you supposed to buy them today?

Phone.

01228 526237, you'll get sick of hearing the engaged tone but you'll eventually get through. Maybe.

Elliott wrote:
Yeah but, as Bumble says, we should just be happy we're playing Everton and just put up with the appalling customer service because we're just a fourth division football club. Now Simply accept it and stop all this twining about getting shat on once again.

Seesaw thinks they're doing a grand job aswell

You won't be going next Sunday Frank seeing as the whole process has been shambolic in your view?

Why wouldn't I be going?

i don't know what the issue is here. everyone who wants a ticket will get one. it won't sell out. even with the bloke in front on miss mojo when she got our tickets on friday, he bought 14 for everton.
latest up date we've sold what ? 7500-ish? everton have got 3,600 so thats just over 11,000. still leaves nearly as many as we've sold still for sale.

From the club

Sales update - @Everton allocation of 3,971 is sold out. We have sold 9,594. Total sales 13,565. Capacity 17,392. That leaves 3,827 to sell.

Loads left

That Everton allocation gone up?

They've 22.83% of the Capacity, only have to give them 15%!

Probably dictated by segregation potential?

Would imagine so, still think we've given them too many though...

It's more than they originally stated isn't it? I thought we'd given them 3600/3700?

cufcdeano wrote:
Yep, original Everton O/S article said 3600...

franksidebottom wrote:
Whoa there, to clarify.

Yes I'm happy we're playing Everton, really happy on two fronts. firstly that we've got through to the fourth round,m no mean achievement any year. Secondly that through sheer hard work the club can host this match at Brunton Park so soon after the floods. I think it's absolutely great, don't you?

Appalling customer service. . .well if you mean in that the whole ticket system is a fiasco, that badly needs sorting once on for all, well yes I'd agree with that.

BUT if I was one of those staff or volunteers who have worked incredibly long hours and put up with dogs abuse to sell tickets from portacabins, then I came to see this site to see "appalling customer service" my first feeling would be , well why bother.

Long term the ticket issues MUST be sorted (at the longest before next season) but when you say appalling customer service that can only reflect on the poor souls at the coal face putting up with the flack who don't make the overall decisions and that. to me. is very unfair.

I've bought 14 in total, 6 using membership numbers and 8 today from the porta cabins.

Giving 4 away through work and the other 4 for mates who couldn't get down today for tickets.

I can't imagine many left come kick off, but isn't looking like it'll sell out too quickly.

I may be wrong, that said, online sales not working probably deferred a few transactions today.

franksidebottom wrote:
Plain to see you`ve never worked with the general public - the rubbish on here is par for a very selfish and reality averse course,,,,,,,,,,,,,,,,,words fail.

The queues are long coz it`s a big game - AND more people than normal want to see it -obvious
The phone is always engaged coz people are phoning it -obvious

It`s a one off occasion how were they meant to put a better system in place with 3-4 days notice we didn`t even know we would get through and from getting through to the date of the next round is what? 12 days to reorganise and sell tickets to a bloody hostile load of gobsh*tes as the ones coming on here with every possible gripe you could think of. Get real eh!

I think the customer service in so far as the online and phone purchases being a shambles stinks.

Queues cannot be avoided. When at the window, the face to face service was fine, had a quick chat with SK, got my tickets and left. Not all live as local as I, so didn't have that privilege and had to rely on the none existent online sales, or the 15 redials and holding.

On that front, I can certainly see why some feel the customer service has been awful. In a situation like that, the staff at the windows could be as happy as they want but be irrelevant as the service for those customers would still stink of muck.

Only 2 telephone lines operational - how many transaction per person per day? 84?
Only 168 transactions per day over the phone and nothing online. No wonder sales are slow. For the fair-weather fan they will not dial 100 times and just watch it on the tv

the time it takes too sell them we might be able to get shot before sunday ?

I bought two and mate got his own so i have a spare...anyone need a junior for the paddock?

The announcement was that the general sale would start Sunday at 11am. Online purchases would start at this time. I logon at 10:59 and refresh the page until 11:40, but still no option to buy tickets online.

The original announcement was then updated around 11:45/50 this morning to say that online bookings would not be available at the current time. I'm sorry, but this right here is bad customer service. If I make an announcement with my own business then that happens. There was not even an explaination to why this was the case, after saying for 70 odd hours that online bookings would be available at 11am on Sunday 24th January.

Take out the fact that it might not sell out. What if it did and fans missed out because of this? The communication is key to success on and off he field. I only phoned every 30 minutes, but only to get the engaged sound. This sort of thing does not help attract new or hovering fans to support the club. This game should have been seen as a chance to put a few extra hundred on up and coming league games.

I am working tomorrow so do not have the chance to redial, so hoping their will be a real true announcement about online sales for this game.

seesaw50 wrote: I think most people appreciate that service will be slower and expect it to take longer.... What they don't expect is to be told that they can buy tickets online and over the phone line from 11am only to find out there is no online sale and the telephone number advertised doesn't work... That has nothing to do with more people wanting tickets... It has nothing to do with it being a big game .. And has nothing to do with short timescales... It's just piss poor communication and shoddy organisation. People are just fed up with the constant lying, excuses and lack of information. This is just another example. The ticketing staff were pleasant and efficient when you finally got to speak to them.

The reality is a lot of our fans live a long way from BP and don't have season tickets because they can't make every match... If you were one of those you might not be so sanctimonious. If you attend most home games and you are facing the prospect of missing a big game because if piss poor organisation and communication by the club obviously you will be angry and frustrated.

Northumbrian wrote:

Urban Designer wrote:
Gonna change your name to rainman!

We'll sell out by Wednesday

There was a healthy queue down there again this morning when I went to get another ticket, if it doesn't sell out then I think it will be pretty close.

They'll have it sorted in time for the 5th round .

Customer service can come in a number of forms, from organisation to information given to pleasantness of staff to availability of staff. I'll clarify (again) that the pleasantness and hard work of the ticket office staff cannot be criticised in any way shape or form, I really do feel for them the fact that they've had to work long, repetitive hours in poor conditions working for a shambles of an organisation. The problem I have is the other aspects of customer service, the poor organisation, the conflicting information, the lying to cover their own mistakes and the ineptitude of the football club to cope with ticket sales.

There's no need for the queues to be long, in fact there's no need for barely any queues. It's the 21st century and we have this amazing invention called the internet where people can buy and pay for things without having to leave the house.

If there does have to be a need for any queues then make sure the transactions are done as fast as possible. Stop the ridiculous process of asking for names, postcodes, house numbers. Urge people to bring cash, preferably the correct cash. Have a member of staff or volunteer going down the queue answering any ticketing queries so the person knows exactly what they require when they finally get to the front.

If there's not enough staff to man the phones or sell tickets in the CBS then employ more. Isn't this sort of occasion is what agency staff are for? They only have to work on a week/2 week contract.

Make sure all staff are briefed together with the same information. No use if the bloke compiling the ticket information online is saying you can order online or by post when in reality you can't.

So while I agree the ticketing staff and volunteers are doing a marvellous job all the other shortcomings which those higher up at the club are to blame for add up to an overall poor customer experience I'm afraid.

seesaw50 wrote:
Christ, not you again. I work with the general public everyday, so although plain for you to see it's incorrect!

I'm not asking or expecting them to put a better system in place with 3-4 days notice, that would be ridiculous. What I'm expecting is for them to have a better system in place already, like they said they had. Surely the fact they struggle to sell tickets when there's 4,000 gates should be enough for alarm bells to start ringing. Obviously not at Carlisle though.