Sunday, 31 July 2022
  34 Replies
  2.1K Visits
As mentioned on the game thread, but probably worth a thread on its own.

Seems there was a lot of problems yesterday. It’s disappointing because it’s the 1st game of the season and should make a good impression, but last season was such an improvement.

I can only comment about the east stand which was an absolute shambles, but seeing all sorts of issues throughout the ground.

We won so doesn’t put as much of a dampener on it, but it’s a money making operation and was dreadful, next time people won’t bother, drink/eat in pubs/clubs beforehand and lose the club money.

I know Clibbens reads this, Nigel it looks like it was a disaster and needs improved quickly, if it’s not already too late.
Found the service in Warwick very poor last season timewise. I know it's a small outlet they have at the back of the stand but to get any food at halftime I had to miss the first five minutes of the second half and by the time I'd reached the front all the pies had gone. It's the drinks that take the longest due to being poured into the plastic cups, they need to do a count of how many drinks on average they sell per game and pre-pour to make it run smoothly.

Having said this the quality of the savoury hot food now is top compared to the cardboard they used to serve up.
1 week ago
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#313661
The odd thing is I go to the games to watch the footy and have a craic with mates... can't really see the appeal of paying for overpriced fizzy sh**e and tastless lukewarm pies that are 75% pastry... top tip... have a few in Spoons before or after the game, get a pie in Cranstons or other good spots in the town and enjoy the game... only my opinion and not shared by all... so if you are daft enough to spend your money on this stuff the club should ensure you get get as much of it that you want... it's moneys going in the club coffers and the club should ensure the transfer of money from the fans pockets to the club in all forms is as slick as possible....
1 week ago
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#313664
Definitely room for improvement and they do need to be more efficient.

However I think if you are planning on eating at the game you should get there early and do it well beforehand.

Expecting to be able to rock up at 2.45 and grab a pie on the way in, or get served at half time without missing either the end of the first half or the beginning of the second is pretty optimistic when there’s a decent crowd and that’s been the case at any ground I’ve ever been to.
Found the service in Warwick very poor last season timewise. I know it's a small outlet they have at the back of the stand but to get any food at halftime I had to miss the first five minutes of the second half and by the time I'd reached the front all the pies had gone. It's the drinks that take the longest due to being poured into the plastic cups, they need to do a count of how many drinks on average they sell per game and pre-pour to make it run smoothly.

Having said this the quality of the savoury hot food now is top compared to the cardboard they used to serve up.


Hit the nail on the head mate, it’s pretty simple really. If the paddock bar usually sells 30 lagers and 20 beers in the 20 odd minutes at half time, start pouring them at 3.30 and have them ready for the stampede 5 minutes later, it’s basic stuff.
1 week ago
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#313673
The odd thing is I go to the games to watch the footy and have a craic with mates... can't really see the appeal of paying for overpriced fizzy sh**e and tastless lukewarm pies that are 75% pastry... top tip... have a few in Spoons before or after the game, get a pie in Cranstons or other good spots in the town and enjoy the game... only my opinion and not shared by all... so if you are daft enough to spend your money on this stuff the club should ensure you get get as much of it that you want... it's moneys going in the club coffers and the club should ensure the transfer of money from the fans pockets to the club in all forms is as slick as possible....


I’ve never understood this either. Missing a part of the match because you can’t survive 45 minutes without a pie and a pint just seems a waste to me.
1 week ago
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#313784
Recruitment drive for bar staff

https://www.carlisleunited.co.uk/news/2022/august/bar-staff-join-our-match-day-team/

Not sure if they did something prior to the 1st game, seems odd to do it now but they were a couple of people in the east stand saying they wouldn’t come back.

£35 for 3.5 hours work might not entice people nowadays. It can be hard work.
1 week ago
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#313785
Recruitment drive for bar staff

https://www.carlisleunited.co.uk/news/2022/august/bar-staff-join-our-match-day-team/

Not sure if they did something prior to the 1st game, seems odd to do it now but they were a couple of people in the east stand saying they wouldn’t come back.

£35 for 3.5 hours work might not entice people nowadays. It can be hard work.


So £35 a fortnight , I can see why it's not attractive , good hourly rate for the role but not enough hours to attract people.
1 week ago
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#313786
That avert is misleading. Who are you working for? Is it the club or the outside caterers. Doesn’t mention either way.
1 week ago
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#313787
That avert is misleading. Who are you working for? Is it the club or the outside caterers. Doesn’t mention either way.


The catering is now done in house
1 week ago
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#313830
£35 for the two 12 year olds they had on the pizza bar on Saturday would surely be quite enticing
1 week ago
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#313831
£35 for the two 12 year olds they had on the pizza bar on Saturday would surely be quite enticing


It would be but this advert is for 18+ bar staff , not sure if they are paying the same under 18s on the food outlets
6 days ago
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#313875
£35 for the two 12 year olds they had on the pizza bar on Saturday would surely be quite enticing


It would be but this advert is for 18+ bar staff , not sure if they are paying the same under 18s on the food outlets

Happy, I was being facetious about them being 12. They could have been 15 or 16 ;) ;) ;)
6 days ago
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#313876
I think taking the catering in house was crazy
6 days ago
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#313880
It's in house but John Watts has the contract. They do quite a bit of event catering apparently over the North East.
I am guessing that the teenagers are a bit more awake over there than the ones at BP
6 days ago
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#313881
Why so Laffy? it was pretty basic for years but seemed to work ok in general. The problem I see all the time is poorly trained/motivated staff and a lack of organisation to get stuff sold quickly in the short window of half time. Last year was an improvement in some ways, wasn't at the first game this season so can't comment as to whether it's gone backwards or not?
6 days ago
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#313882
Nail on the head Bob.....
6 days ago
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#313887
On cost grounds-when we had our hotels, we farmed as much out as we could, even renting the bedding.It’s all about scale
6 days ago
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#313893
Trouble with contracting out is that you lose a lot of control.
6 days ago
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#313899
With the recruitment drive, straight after the 1st game it’s obvious they are reacting to issues.

They wasn’t enough staff and those staff that were there weren’t sufficiently trained or supervised.

The problem with this is that you get a lot of 16/17/18 year olds that do it for say a year and leave for uni etc. you’ve got to keep replenishing and re training, I guess they didn’t do this/or sufficiently prior to the 1st game.
On cost grounds-when we had our hotels, we farmed as much out as we could, even renting the bedding.It’s all about scale


That's all well and good on costs grounds, just so long as the company handing out these contracts are the ones to take ultimate responsibility when things aren't working as well as they should be.
Otherwise we end up in a blame culture situation where nothing gets done to rectify the situation.
6 days ago
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#313901
On cost grounds-when we had our hotels, we farmed as much out as we could, even renting the bedding.It’s all about scale


Grub is different to linen, utensils etc.

It's a very challenging ask to cater at a footy ground. A steady stream before the game, then very little for most of the game, then a deluge at half-time.

You need to be fast and efficient, and ensure everything around you is equipped to match the demand.

A challenge for the new Trust members to see if they can put some temp helpers in place for the half-time demand.
6 days ago
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#313903
We sold a lot of hotels over the years and catering/f&B was always an issue.Trust me.We sold out Edinburgh Apart hotel for the best profit because we had only 4 staff-pretty much everything contracted out.When you start employing people in catering, it’s a whole new ball game.Chefs who think they are Gordon Ramsay with foam machines, table servers who are more interested in their mobiles.

The football club plays at home once a fortnight-what do the staff do on the other 13 days?

As for control, it’s all about the contract-if it’s tight, no issues.If it’s loose, disaster.

When I was doing my deal, I was planning to bring in the guys from the Falcons.First class,organised and used to the match day stuff.They would have paid the club a licence fee and turnover rent.

I can just see JN and AJ with their pinnies on-with the other one washing dishes
Recruitment drive for bar staff

https://www.carlisleunited.co.uk/news/2022/august/bar-staff-join-our-match-day-team/

Not sure if they did something prior to the 1st game, seems odd to do it now but they were a couple of people in the east stand saying they wouldn’t come back.

£35 for 3.5 hours work might not entice people nowadays. It can be hard work.



Those people probably only go to one game a season!
5 days ago
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#313952
As I said, contract this crap out.We are a business with say 25 days of trading a year.So let’s waste a load of energy and time on playing at being caterers.

Better contract out and get a turnover rent for doing nothing
5 days ago
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#313956
As I said, contract this crap out.We are a business with say 25 days of trading a year.So let’s waste a load of energy and time on playing at being caterers.

Better contract out and get a turnover rent for doing nothing


They've done that in the past, and it's been sxxte.
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